Delivery Policy

  • The product shall be delivered to you in 7 working days to the maximum. If there are any delays the customer shall be notified.
  • If there are any returns to be made, please look into our return policies.
  • To cancel any placed orders, get in touch with our sales team at sale@houseokilti.com
  • If there are any changes regarding the shipping address, please contact us at customerservice@houseofkilti.com, also that may cause a delay in delivery which the company is not liable for.

The Seller is not responsible for delays of delivery due to Force Majeure or due to events which make the delivery considerably more difficult or impossible for the Seller, even if binding time periods and delivery deadlines have been agreed. Those events permit the Seller to delay the delivery or service for the duration of the hindrance or to withdraw from the contract in full or in part in relation to that part that has not been fulfilled.

The start of the delivery period stated by the Seller is subject to the clarification of all technical questions.

Delivery of the Goods shall be made by the Purchaser collecting the Goods at the Seller‘s premises at any time after the Seller has notified the Purchaser that the Goods are ready for collection or, if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place. If the Purchaser falls into arrears of acceptance of the Goods or culpably breaches other cooperation duties, the Seller shall be entitled to demand reimbursement of the costs incurred by the Seller to this extent, including all and any additional expenditure and other damages. The right of the Seller to further-reaching claims shall remain reserved.

If the Purchaser fails to accept delivery on a due date, he shall nevertheless make payment as if the delivery of the Goods had been accepted. The Seller shall arrange for the storage of the Goods at the risk and cost of the Purchaser.

If required by the Purchaser the Seller shall ensure the Goods at the cost of the Purchaser.

Where delivery of the Goods is to be made by the Seller in bulk, the Seller reserves the right to deliver up to 3% more or 3% less than the quantity ordered without any adjustment in the price, and the quantity so delivered shall be deemed to be in the quantity ordered.

Liability for any loss of profits or any other consequential losses, including liability for loss of income which can otherwise customarily be achieved with the sold product(s), shall be ruled out.